Help Center

The initial goal of SilkSilky is simple. We hope you sleep better and live healthier every day.
As we all know, good sleep can bring positive effects to our physical health, emotions, brain functions and so on. We use the best quality silk fiber to guarantee you the most luxurious and comfortable silk products for your sleep.

Yes!
All SilkSilky products are made from ultra-luxurious 100% Pure Mulberry Silk (Except for some loungewear products, they are made of silk knitting, These products still contain enough mulberry silk, please read the product description).
We use the highest grade (6A) long fiber mulberry silk, and enforce the strictest quality guidelines, including non-toxic dyes.

Instead of thread count, silk fabrics use momme – i.e. fabric weight to measure the quality of silk fabrics.
Momme weight describes the weight of 100 yards of silk, 45 inches wide, in pounds.
Higher momme means there are more strands of silk per 100 yards of fabric, therefore making the product heavier. So if we weigh that fabric, and say it’s 19 pounds, the momme would be 19-momme.
The higher the momme, the higher quality and more durable the fabric is. Momme can range anywhere from 11-momme to 40-momme.
Usually 19Momme and 22Momme are the most popular.

Silk offers more than just an elegant feel - it provides tangible benefits as well. It stimulates the immune system, gets rids of stress, gives an extra boost of energy in the morning, gives a fresh and rested look, and gets rid of the dark circles under the eyes.

• It breathes. Your head and hair won’t get smothered or overheated.
• It’s hypoallergenic. It’s naturally resistant to fungus, mold, mites, and allergens.
• It doesn’t involve synthetic materials. It’s a natural fiber, for those who wish to keep their beauty routine all-natural.
• It might help with your complexion. Got acne? Try a silk pillowcase and see if that doesn’t help it clear.
• Temperature regulation. Silk is a naturally temperature-regulating fabric that makes it breathable so it’s never too hot or too cold in any situation.

Absolutely!

Choose a detergent designed for use on silk (we recommend pH-neutral liquid detergent). It’s important that you use a detergent that doesn’t contain enzymes or bleach that will damage your silk products. Machine wash cold on a gentle cycle.

When it comes to drying silk, air drying is ideal.

Sometimes, zippers may stop working because a bit of the surrounding fabric gets caught in the teeth. Inspect the garment or accessory closely for snags, folds, tangles , and other signs of a hangup.

1. Once you’ve located the snag responsible for blocking the zipper, take hold of the fabric around the obstruction and give it a gentle tug. If the snag is especially small, using a pair of tweezers may help you get a better grip. Pull the fabric in the direction opposite the way the zipper runs and hold it.
2. Try work the zipper up and down. Keeping your hold on the snagged fabric, begin gently pulling the zipper tab. Try sliding it in both directions to see if the fabric releases. In most cases, constant tension, small movements and a little patience will be enough to clear the zipper teeth.

Yes!

Please rest assured that SilkSilky will warrant that your information including the sensitive information submitted by you is protected both online and off-line. While you are making the payment, the page is secure, encrypted and protected with encryption software, SSL.

We, SilkSilky are doing our best to ensure you a wonderful shopping experience with us. Currently, we provide simpler, more efficient, and more secure PayPal, Shopify Payment (Credit card, Google Pay, Apple Pay, Shop Pay etc.) , Afterpay and Klarna. No matter what methods you prefer, you need to select your items and add them to your shopping cart, that's for sure.

In addition, registering with us first would be very helpful for shopping with us since you will get rid of the trouble of entering your information repeatedly, plus, you can manage your account, check your SilkSilky account and get informed with your order status very fast. For more payment procedures, please read the following instructions:

[Payment method]

If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address.

Please ensure that you have not reached the card limit or your card is not suspended by the bank for a review.

In the case that your payment is still refused, we suggest you try a different card or pay us via PayPal.

Sorry,our website only allows the use of one code per transaction so please use the code with the best discount /offer at the checkout.

If you forgot to add your promo code at checkout, please click here to contact us with your order number and offer details. We will work to find the best solution for you!

Contact us as early as possible to make the changes. Please be noted that one can not make changes to the order once the order ships.

The first thing to contact us by clicking here with all the necessary information stating that you wish to cancel your order.

We cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order cannot be canceled. Then please wait for your package to arrive and you may either keep it or contact us for return/exchange. You will have to be responsible for the postage required to send the original item to our collection warehouse. In the case of a return, your payment will be refunded to you after we confirm the reception of the order at our collection warehouse.

After the order ships out, you will receive a shipment email with the tracking number provided.

If you have not received an email about your order being shipped within 2-5 business days of the date you placed your order then please click here to contact us for further assistance.

We typically ship your order within 1-2 business days.

Shipping usually takes 2-5 business days (Express) or 5-8 business days (Standard) for USA,Canda,United Kingdom and 7-9 business days for most other countries/regions.Your order will arrive within below delivery estimates based on your location and selected shipping speed.

A tracking number will be sent to you by email if items shipped out.

Yes, SilkSilky ships to most countries and regions worldwide and will provide you with the tracking information after your order ships out.

Please kindly noted that P.O. Boxes and military addresses (APO, FPO) cannot be delivered. Any Questions, please feel free to contact our Email services@silksilky.com

1. When you receive the parcel, please check if the package is damaged, whether the products are correct. If there are any problems mentioned above, please refuse to sign for the parcel and contact us in time.
2. If you encounter the condition that the parcel must be signed before it can be checked. Please sign for and open the parcel in front of the courier. After checking, if there is no problem then you can give the receipt to the courier. If there is any problem, please give feedback to the courier and contact us immediately. (It is suggested you take pictures of the package box, product boxes, products, waybill, etc. And pictures should be clear and easy to identify. )
3. If you(or your client) do not check the parcel and signed, the commitment that logistics undertakes transportation risk will end.

• The reason for this is because you used our express checkout feature which allowed you to pay for your order without logging into our website. Since our ordering system has no way of knowing which account to associate your order with if you don’t log in, it cannot put the order on your account.
• Another reason is that we have created independent sites for some countries and regions (we have sites for 13 different countries and regions, you can see the switching options about regional sites in the upper right corner of the website. For example, the site for UK users is https://uk.silksilky.com, and the site for French users is https://fr.silksilky.com). The data between these sites are not connected, so please check your email to see if you have selected the correct site to log in.

Our shipping notification email is sent out automatically by our ordering system once your order has been shipped out. If you did not receive an email, you may have entered your email incorrectly or it could have sent to your spam folder.

It normally takes 1-2 business days for us to process your order before sending your package out. If you have not received an email about your order being shipped within 2-5 business days of the date you placed your order then please contact services@silksilky.com for further assistance.

Order Amount: 0-$59: Shipping cost is $8.99, shipping time is around 5-9 bisiness days (most countries).

Order Amount: more than $59: Shipping cost is FREE, shipping time is around 5-9 bisiness days (most countries).

For express delivery and other details, please click here>>

Your order may be subject to import duties and/or taxes, which are levied once your package reaches your country.

Please kindly provide us with the payment receipt and we will compensate our customers for customs charges.

The price quote for duties is determined by the destination customs authority.In the event that the buyer refuses delivery of the shipment, the buyer is responsible for payment of all return duties and taxes; in this case, return shipping charges will be billed to the buyer's method of payment.

Shipping fees are not refundable for undelivered shipments or refused shipments.

1. We accept returns postmarked within 30 days of the original purchase date. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.
   For more details please contact us here.
2. The following items cannot be returned, refunded or exchanged : ① Items On Clearance, ② Used Products (pajamas/accessories/comforters/bedding), ③ Silk Face Mask/Coverings/underwear, ④ Customized Items,⑤ Gift Wrap Boxes,⑥ Gift Cards/Free Gifts,⑦ Silk Detergent.
3. Items must be returned unworn, unwashed, undamaged with all original tags attached. We do not accept a returned item that's worn, damaged, washed or altered in any way.
4. Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund

Note: Please make sure that you contact us first and will return the package to our agreed return address. Or it will affect the processing of your return. We do not accept returned items that were sent back by you directly without checking with us first.

For non-defect returns, we will reimburse for the price of goods only. You will be responsible for the return postage for the additional returns, and you are suggested to choose the economical way to return.

Please pre-pay freight costs for returned items. In the case of a manufacturer's defect, we will reimburse you for your return shipping costs.

Please contact us and attach clear photos of the items that verify a quality issue first. Please follow the instructions that are provided by our customer service team.

We are sorry that we do not accept returns or exchanges of only pajamas' top or bottom.